Focussed on solving industry disruptions. As a starting point, we would conduct a Customer Experience Audit for your organization. We ensure your weak links are shored up and help you become antifragile in a complex and unpredictable environment.
Exploring the needs of your customers and users using trusted, technology-driven, and qualitative and quantitative methods (interviews, digital diary, cultural probes, crowdsourcing, surveys, etc.).
Our consortium of experts can transform your traditional products and services to digital -- ensuring they are orchestrated to work in concert with all of your business and customer touchpoints. We also update existing digital products.
We define design as creative problem solving. Using our research outputs, we strategize, re-imagine, and co-create with you. Through workshops and other innovative design methods, we help you design better products and services.
Everyone needs a new north star.
We work with clients who strive to grow their market share as they build and update their digital products and services. By tapping into the next wave of customer needs and desires, we empower businesses and organizations to become industry pacesetters and own the next generation of customers.
We enable businesses to get their best ideas to market - faster and with exceptional results. We focus on customers' needs and craft possible solutions together with key business stakeholders. To ensure success, we run pilots to test the market before scaling your solutions.
We start with your potential customers and existing users. Once we've learned about them and mapped out their current experiences and journeys, together with your team, we then re-imagine and create.
Our research approach respects data privacy, security, and the most stringent research standards. We do not use AI technology to analyze our data. That means your data is safe from competitors and the general public. Raw data is encrypted and stored in a secure environment and meet GDRP standards.
Integri is a consortium of seasoned professionals including researchers, designers, and software developers
User Experience (UX) Leader & Educator
Yvonne leads a team of passionate and deeply committed UX professionals.
She is most proud of her work that has made a significant impact on people’s lives and designed for the greater good. This includes her more recent work in rebuilding customer-facing websites and apps by first mapping out user journeys.
Yvonne's experience in a number of sectors and industries include: real estate, food, travel, hospitality, financial, manufacturing, telecommunications, and many more. She has completed over 300 projects in private and public sector, as well as non-profit.
Outside of work projects, Yvonne’s passion is to coach and teach the next generation of UX practitioners.
Yvonne holds an M.Sc. in ergonomics (human factors) from University College London (UK), and a B.Sc. from the University of Toronto – specializing in cognitive psychology and minoring in anthropology and industrial engineering.